This policy explains how Kalgoorlie.info handles personal information. It is written for visitors, directory contacts, people who send messages through the site, and marketplace users.
Who this policy is for
Kalgoorlie.info is an independent local information website for Kalgoorlie-Boulder and the Goldfields. The site includes public travel and local information, a local directory, contact forms and a moderated community marketplace.
This policy is prepared with reference to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If the site is not legally required to comply with every APP in every circumstance, we still use the APPs as our privacy standard where practical.
What we collect
We collect only what is reasonably needed to operate the site, respond to people and run the marketplace.
- Contact form details: name, email address, subject, message, time sent, IP address and basic browser information.
- Marketplace account details: display name, email address, phone number if supplied, home address for account checks, password hash for password accounts, email verification status, last login time and account status.
- Marketplace listing details: listing title, description, category, price information, location, contact name, contact phone if supplied, uploaded images, reports, moderation notes and messages sent through the protected contact form.
- Address verification details: address metadata such as DPID, G-NAF ID, latitude, longitude, source and verification time where supplied by the address service.
- Google sign-in details: Google account ID, verified email address and public profile name if you choose to sign in with Google.
- Technical information: IP address, browser type, requested pages, referrer, security logs, error logs, cookies and session identifiers.
- Directory or correction details: business or community contact information supplied for publication or corrections.
What we do not collect
We do not process marketplace payments. We do not ask for passports, driver licences, Medicare numbers, bank card numbers or bank account details for ordinary marketplace use. Do not send those details through marketplace messages.
Why we collect information
We use personal information to:
- run, secure and improve the website;
- create and manage marketplace accounts;
- verify email addresses and reduce spam, scams and duplicate accounts;
- moderate marketplace listings and reports;
- send marketplace enquiries between users without publishing email addresses on listing pages;
- respond to contact form messages, corrections and update requests;
- keep audit records for account security, moderation and abuse prevention;
- comply with legal obligations and respond to lawful requests.
Marketplace address checks
Marketplace registration asks for a home address to help keep accounts local and reduce spam. The address is used for account checks and moderation. It is not shown on public listings. Address metadata may be saved when you choose an address from the autocomplete list.
Google sign-in
If you use Google sign-in, Google sends us a verified email address, a Google account identifier and a profile name. We use those details to create or link your marketplace account. Google sign-in does not remove the need to complete the local marketplace profile and accept the marketplace user agreement.
Who we disclose information to
We do not sell personal information. We disclose information only where reasonably needed to operate the site, protect users, or comply with law.
- Marketplace messages are sent to the relevant listing owner by email.
- Email and hosting providers may process messages, logs and stored files for us.
- Google processes information when you choose Google sign-in.
- Addressfinder or another configured address service processes address search text and selected address metadata when address autocomplete is used.
- Administrators can access marketplace accounts, listings, reports, messages and audit records where needed for moderation and support.
- We may disclose information if required or authorised by law, or where reasonably necessary to protect the site, users or the public.
Overseas services
Some service providers may store or process information outside Australia. This can include Google, email infrastructure, security services, hosting tools, map or address services and analytics or diagnostic services if enabled. Where practical, we use reputable providers and limit the information sent to what is needed for the service.
Cookies and sessions
The site uses cookies and session storage for sign-in, CSRF protection, language or interface behaviour, form security and basic site operation. Marketplace and admin pages use sessions. You can block cookies in your browser, but some account and form features may not work.
Security
We use reasonable technical and administrative safeguards, including HTTPS, session protections, CSRF tokens, password hashing, access controls, moderation records, upload checks and server-side validation. No website can promise perfect security. Please use a strong password and do not reuse passwords from other sites.
How long we keep information
We keep information only as long as it is useful for the reason collected, for security, for moderation history or as required by law. Marketplace listings expire unless renewed. Unverified marketplace accounts may be automatically removed after a short period. Agreement PDFs and audit records may be kept for accountability and dispute handling.
Access and correction
You can ask for access to personal information we hold about you, or ask us to correct information that is wrong, out of date or incomplete. Contact us using the details below. We may need to verify your identity before acting on a request.
Complaints
If you have a privacy concern, contact us first so we can look into it. We aim to respond within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
Children
The marketplace is intended for adults and local community use. If a parent or guardian believes a child has provided personal information, contact us and we will review it.
Changes to this policy
We may update this policy when the site changes, when services are added, or when privacy guidance changes. The current version is published on this page.
Contact
Email: contacts@kalgoorlie.info
Contact form: kalgoorlie.info/contact
Last updated: 2 June 2026.